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8 Power BI Service Desk Dashboard

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Key Metrics of This Report

This Power BI service dashboard provides insights about various performance metrics, including:

  • Trends in ticket volume
  • First response speed vs. SLA rate
  • Ticket resolution speed vs. SLA rate
  • Peak times and locations
  • Customer satisfaction rate.

You can filter data to a specific helpdesk agent with a handy slicer

8 Power BI Service Desk Dashboard.pbixDownload

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2 responses to “8 Power BI Service Desk Dashboard”
  1. hichem guendouz Avatar
    hichem guendouz

    Dear

    Good job
    Thank you so much but the link to download not working
    Best Regard

    Reply
    1. analyzermode
      analyzermode

      try now

      Reply